eCommerce Experience Manager

Marknadsföring, media och kreativt · Marknadsföring och reklam · Digital marknadsföring · Innehållsstrategi · Produktledning

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Microsoft seeks an eCommerce Experience Manager to lead complex initiatives, drive growth, and enhance customer journeys within the Consumer eCommerce team. This hybrid role requires turning business goals into practical priorities and aligning cross-functional teams like Engineering, UX, and Product Management to deliver exceptional online experiences.

Ansvarsområden

Lead complex OCE initiatives across customer journeys and digital experiences, setting clear goals, priorities, guardrails, and measures of success.
Translate business goals, customer needs, and performance insights into clear priorities and requirements for partner teams.
Coordinate priorities and timing across eCommerce and site transformation work, including experiments, content, campaigns, product pages, and purchase experiences.
Identify dependencies, ownership gaps, and readiness risks early, providing leaders with clear options and recommendations.
Represent OCE in cross-team planning and delivery discussions, connecting customer impact and business needs with market requirements.
Build alignment across Engineering, UX, Studio, Production, Product and Program Management, Analytics, Site Merchandising, and other teams without direct authority.
Develop reusable standards and readiness practices to improve the consistency and quality of eCommerce experiences and global rollouts.
Utilize customer research, journey behavior, traffic, conversion, experiments, and operational insights to prioritize improvements and measure results.
Keep teams aligned through platform changes and feature launches by clarifying decisions, dependencies, ownership, and exit criteria.
Establish sustainable ways of working, including clear escalation paths, ownership handoffs, and feedback loops.

Krav

Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 3+ years experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles.
OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 4+ years experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles.
OR equivalent experience.
Experience independently leading complex eCommerce, digital product, web platform, or customer experience work.
Experience bringing structure to ambiguous problems and translating business goals, customer needs, and data into clear priorities and decisions.
Experience influencing without direct authority and aligning senior stakeholders and partner teams with different goals and constraints.
Understanding of modern web and content platforms, reusable components, and the factors that affect experience quality and launch readiness.
Strong communication skills, including the ability to explain recommendations, raise risks, and drive decisions with both senior leaders and working teams.
Ability to use customer research, business data, and experimentation to prioritize work and measure results.

Önskade kvalifikationer

Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 6+ years experience in ecommerce, product management, marketing or business-related roles OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 8+ years experience in ecommerce, product management, marketing or business-related roles OR equivalent experience.
5+ years experience in site merchandising, digital marketing, eCommerce, or product marketing.
3+ years project management experience.
Experience with large-scale site or platform transformation, enterprise content management systems such as Adobe Experience Manager (AEM), or reusable component ecosystems.
Experience supporting global or multi-market digital experiences, including scalable rollout approaches and regional or market requirements.
Fluency in eCommerce customer journeys, including discovery, product detail pages, buy-box or purchase experiences, content, and campaign touchpoints.
Experience connecting analytics, customer research, experimentation, and operational signals to business and experience decisions.
Experience creating shared standards, readiness expectations, or operating practices across a matrixed organization.
Ability to move comfortably between strategy and delivery details while staying focused on customer value, business continuity, and measurable results.

Förmåner

The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year.
Base pay range for San Francisco Bay area and New York City metropolitan area is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Färdigheter

Adobe Experience Manager

#eCommerce#Marketing#Customer Experience#Digital Marketing#Site Merchandising#Product Management

Om Microsoft

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Företag

Microsoft

Publicerade jobb

för 1 dag sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Lön

106 400–203 600 US$ · Förhandlingsbar

Erfarenhetsnivå

Mellannivå

Platser

United States

Kvalifikation

Masterexamen, Kandidatexamen

Sökande

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