The Job

Domain Support Specialist

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · DevOps · Mjukvaruutveckling

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I korthet

Ericsson seeks an experienced Domain Support Specialist in Noida, India, responsible for automated operations of services, including diagnosis, rapid support, resource fulfillment, and on-site technical assistance. The role involves managing proactive and reactive maintenance, implementing changes, and ensuring optimal operational efficiency for customer services, aligning with SLAs.

Ansvarsområden

  • Act as a specialist escalation point, providing 24/7 technical expertise and timely response to ticket queues.
  • Identify and implement improvements in automated recovery and provide support for on-site service surveillance.
  • Ensure consistent availability and performance of all services for customers as per Service Level Agreement (SLA).
  • Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair.
  • Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination, and Routine Maintenance.
  • Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed.
  • Undertake service resource fulfillment activities, supporting basic change management efforts and post-implementation support.

Krav

  • Ericsson Operations Engine - Mode Of Operations
  • 5G MS Operations Readiness
  • RAN Fundamentals and Change Management
  • Problem management
  • Business Continuity Management
  • Ericsson Customer Experience Assurance (CEA) Competence
  • Incident management
  • Business Understanding
  • Ericsson Customer Assurance Competence
  • MS TOP
  • Knowledge sharing and learning
  • Customer Experience Improvement
  • Service Request Fulfilment (OMS)
  • Customer Complaint Resolution
  • System Administration
  • All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Förmåner

  • Outstanding opportunity to use skills and imagination to push boundaries.
  • Build solutions never seen before to tough problems.
  • Challenging work in a team of diverse innovators.
  • Opportunity to craft what comes next.
#Domain Support Specialist#Automated Operations#Service Assurance#Incident Management#Problem Management#Change Management#Ericsson
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Företag

Ericsson

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Noida, India

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