Domain Support Specialist
Technology, Data & Digital · IT Infrastructure & Security · IT Support · DevOps · Software Engineering
In short
Ericsson seeks an experienced Domain Support Specialist in Noida, India, responsible for automated operations of services, including diagnosis, rapid support, resource fulfillment, and on-site technical assistance. The role involves managing proactive and reactive maintenance, implementing changes, and ensuring optimal operational efficiency for customer services, aligning with SLAs.
Responsibilities
- Act as a specialist escalation point, providing 24/7 technical expertise and timely response to ticket queues.
- Identify and implement improvements in automated recovery and provide support for on-site service surveillance.
- Ensure consistent availability and performance of all services for customers as per Service Level Agreement (SLA).
- Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair.
- Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination, and Routine Maintenance.
- Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed.
- Undertake service resource fulfillment activities, supporting basic change management efforts and post-implementation support.
Requirements
- Ericsson Operations Engine - Mode Of Operations
- 5G MS Operations Readiness
- RAN Fundamentals and Change Management
- Problem management
- Business Continuity Management
- Ericsson Customer Experience Assurance (CEA) Competence
- Incident management
- Business Understanding
- Ericsson Customer Assurance Competence
- MS TOP
- Knowledge sharing and learning
- Customer Experience Improvement
- Service Request Fulfilment (OMS)
- Customer Complaint Resolution
- System Administration
- All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Benefits
- Outstanding opportunity to use skills and imagination to push boundaries.
- Build solutions never seen before to tough problems.
- Challenging work in a team of diverse innovators.
- Opportunity to craft what comes next.
#Domain Support Specialist#Automated Operations#Service Assurance#Incident Management#Problem Management#Change Management#Ericsson
Company
Ericsson
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Noida, India
Applicants
Be an early applicant