Data Center Technician III

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Molnteknik · Systemteknik

I korthet

Ericsson is seeking a motivated Data Center Technician III in Dallas, Texas, to lead installations, maintenance, and operations of optical transport and infrastructure within customer data centers. This role involves direct customer interaction, auditing work performed, and performing fiber installation, testing, and troubleshooting.

Ansvarsområden

Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations and provide immediate feedback to 3PP technicians.
Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates that promote Ericsson’s value.
Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
Deliver services by accurately, interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.

Krav

Team lead experience.
Strong command of written and verbal English for customer-facing communications and relationship building.
Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools.
3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
Demonstrated experience with optical testing and transport troubleshooting.
Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
Commitment to safety standards, quality requirements, and operational best practices.
Ability to lift and move equipment up to 50 lbs.
Comfortable working at heights and in varying environmental conditions.
Ability to travel up to 50%.

Förmåner

Opportunity for an annual bonus based on performance.
Sales Incentive Plan participation for eligible roles.
Choice of three medical plan options and a dental plan option.
Company credits for medical and dental premiums.
Company automatic 3% contribution to 401(k) plan.
Ericsson match $1 for every $1 put into 401(k) on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2%.
Company credits for basic life insurance and basic accidental death and dismemberment coverage.
Company credits for short-term and long-term disability coverage.
Option to participate in Ericsson’s Stock Purchase Plan.
Minimum of 15 days of accrued vacation.
Up to 3 personal days per year.
11 annual holidays.
8 hours of volunteer time.
80 hours of sick time annually.
Up to 16 weeks of paid maternity leave.
6 weeks of parental or adoption leave at 100% of pay.
Financial wellness programs.
Educational assistance.
Matching gifts.
Recognition programs.

Färdigheter

Fiber Optic CablingOptical TestingTroubleshootingCustomer ServiceTeam LeadershipMicrosoft Office

#Data Center#Technician#Optical Transport#Infrastructure#Customer Environments#Co-locations#Installation#Maintenance#Operations#Quality#Fiber Installation#Decommissioning#Break/Fix#Remediation#Migration#Optical Testing#Troubleshooting#Methods of Procedure#Engineering Documents#Vendor Documentation#Network Diagrams#Cut Sheets#Physical Network Design#Cable Management#Team Lead Experience#English Communication#Documentation Skills#Microsoft Office Suite#Technical Environment#Customer Interaction#Single-mode Fiber#Multi-mode Fiber#LC Connectors#Structured Cabling#Multitasking#Pressure Handling#Adaptability#Safety Standards#Quality Requirements#Operational Best Practices#Physical Requirements#Lifting Equipment#Working at Heights#Travel Up to 50%

Om Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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