The Job
The Job

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Data Center Technician

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support

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I korthet

As a Data Center Technician (DCT) at Microsoft, you will be responsible for the preparation, installation, diagnostics, troubleshooting, and decommissioning of data center equipment. This role involves a holistic understanding of network and server interactions, with opportunities for professional development and training within a global infrastructure.

Ansvarsområden

  • Prepare, install, perform diagnostics, troubleshoot, replace, and/or decommission IT datacenter technology and equipment.
  • Understand the functions of and interactions between cabling infrastructure, network, server, and storage equipment.
  • Comply with Data Center business unit policies, procedures, and deadlines.
  • Complete assigned tickets efficiently and in alignment with relevant KPIs.
  • Complete required security and data management training while complying with security and data management procedures/policies.
  • Escort third party vendors or IT support on-premises at data centers or network sites.
  • Contribute to a positive and effective team environment by sharing information and participating in team meetings.
  • Adhere to and promote a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents.
  • Travel up to 25% typically domestically to and from multiple locations.
  • Maintain an awareness of Key Performance Indicators (KPIs).
  • Develop an understanding of cross-functional Data Center processes.
  • Complete required training aligned to job focus areas and workloads.
  • Prepare, stage, set up, and perform basic startups and shutdowns for hardware.
  • Directly perform decommissions, simple changes (e.g., memory upgrades, OS rebuilds) and refreshes of infrastructure cabling, network, storage, and server equipment.
  • Process data-bearing devices (DBDs) for destruction or confirm eradication/destruction.
  • Perform basic diagnostics and troubleshooting to identify causes of technical issues and replace faulty components.

Krav

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components, OR equivalent experience.
  • Ability to meet Microsoft, customer and/or government security screening requirements.
  • Pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
  • Verification of citizenship due to citizenship-based legal restrictions.
  • Authorization to work in the United States that does not require employer sponsorship.

Önskade kvalifikationer

  • Provide input for suggested modifications to processes and procedures to improve service quality and efficiency.
  • Guidance to other technicians.
  • May work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
  • Occasional climbing of ladders.
  • Frequent climbing of stairs and/or ramps.
  • Prolonged standing.
  • Occasional lifting up to 25lbs / 11kg without assistance.
  • Occasional lifting 25-50lbs / 11-22.5kg with lift assistance.
  • Occasional push or pull 50-75 lbs / 22.5-34kg with assistive device.
  • Normal visual acuity (near, far and peripheral with correction).
  • Normal color vision for electrical work.
  • Participates in daily safety briefings.
  • Completes required Environmental & Health Safety (EHS) training, complies with safety procedures.
  • Completes required Task Hazard Analysis (THAs), and uses appropriate equipment and Personal Protective Equipment (PPE).
  • Participates in regular cadence proactive safety observation reporting processes and systems.
  • May work 12-hour shifts, including shift assignments during non-standard business hours such as evenings, nights, weekends, and holidays.
  • May perform tasks in tandem with other technicians to comply with procedures and safety requirements.
  • May participate in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary.
  • Learns about post-execution verification of grounding, staging, labeling, and cabling.
  • Learns about errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians or specialists to coordinate corrections as needed.
  • Develops awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment.

Förmåner

  • Opportunities for personal and professional development.
  • Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
  • Potential eligibility for benefits and other compensation.
#Data Center#Technician
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Företag

Microsoft

Publicerade jobb

för 5 dagar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Lön

23,65–40,91 US$ / tim

Erfarenhetsnivå

Junior

Platser

United States

Kvalifikation

Ingen formell utbildning

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