Data Center Technician
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support
In short
As a Data Center Technician (DCT) at Microsoft, you will be responsible for the preparation, installation, diagnostics, troubleshooting, and decommissioning of data center equipment. This role involves a holistic understanding of network and server interactions, with opportunities for professional development and training within a global infrastructure.
Responsibilities
- Prepare, install, perform diagnostics, troubleshoot, replace, and/or decommission IT datacenter technology and equipment.
- Understand the functions of and interactions between cabling infrastructure, network, server, and storage equipment.
- Comply with Data Center business unit policies, procedures, and deadlines.
- Complete assigned tickets efficiently and in alignment with relevant KPIs.
- Complete required security and data management training while complying with security and data management procedures/policies.
- Escort third party vendors or IT support on-premises at data centers or network sites.
- Contribute to a positive and effective team environment by sharing information and participating in team meetings.
- Adhere to and promote a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents.
- Travel up to 25% typically domestically to and from multiple locations.
- Maintain an awareness of Key Performance Indicators (KPIs).
- Develop an understanding of cross-functional Data Center processes.
- Complete required training aligned to job focus areas and workloads.
- Prepare, stage, set up, and perform basic startups and shutdowns for hardware.
- Directly perform decommissions, simple changes (e.g., memory upgrades, OS rebuilds) and refreshes of infrastructure cabling, network, storage, and server equipment.
- Process data-bearing devices (DBDs) for destruction or confirm eradication/destruction.
- Perform basic diagnostics and troubleshooting to identify causes of technical issues and replace faulty components.
Requirements
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components, OR equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
- Verification of citizenship due to citizenship-based legal restrictions.
- Authorization to work in the United States that does not require employer sponsorship.
Desired Qualifications
- Provide input for suggested modifications to processes and procedures to improve service quality and efficiency.
- Guidance to other technicians.
- May work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
- Occasional climbing of ladders.
- Frequent climbing of stairs and/or ramps.
- Prolonged standing.
- Occasional lifting up to 25lbs / 11kg without assistance.
- Occasional lifting 25-50lbs / 11-22.5kg with lift assistance.
- Occasional push or pull 50-75 lbs / 22.5-34kg with assistive device.
- Normal visual acuity (near, far and peripheral with correction).
- Normal color vision for electrical work.
- Participates in daily safety briefings.
- Completes required Environmental & Health Safety (EHS) training, complies with safety procedures.
- Completes required Task Hazard Analysis (THAs), and uses appropriate equipment and Personal Protective Equipment (PPE).
- Participates in regular cadence proactive safety observation reporting processes and systems.
- May work 12-hour shifts, including shift assignments during non-standard business hours such as evenings, nights, weekends, and holidays.
- May perform tasks in tandem with other technicians to comply with procedures and safety requirements.
- May participate in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary.
- Learns about post-execution verification of grounding, staging, labeling, and cabling.
- Learns about errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians or specialists to coordinate corrections as needed.
- Develops awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment.
Benefits
- Opportunities for personal and professional development.
- Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
- Potential eligibility for benefits and other compensation.
#Data Center#Technician
About Microsoft
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Company
MicrosoftJob Posted
5 days ago
Employment Type
Full Time
Work mode
On Site
Salary
US$23.65–40.91 / hr
Experience Level
Entry
Locations
United States
Qualification
No Formal Education
Applicants
Be an early applicant