The Job

Customer Support Engineer Intern

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support

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I korthet

Ericsson is seeking a Customer Support Engineer Intern in Plano, TX, to assist with customer service requests, issue resolution, and network stabilization. This role requires strong technical aptitude, problem-solving skills, and a focus on customer success.

Ansvarsområden

  • Own and manage Customer Service Requests, from contract validation to issue resolution.
  • Remain compliant with CS delivery norms and strategies, following the most recent agreed ways of working.
  • Investigate, analyse, report, and propose solutions for product security related matters as per contract.
  • Contribute to emergency situations, facilitating quick restoration of customer networks.
  • Plan and ensure contracted software implementation in customer networks for optimal performance.
  • Drive add-on-sales, assisting account teams to expand business with their customers.
  • Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.

Krav

  • Customer Problem Management.
  • Change and Improvement Management.
  • Strong technical aptitude.
  • Data Analysis.
  • Negotiation.
  • Customer Success.
  • Agentic AI
  • MS Office Suite
  • Customer Relationship Building.
  • CSR Handling Process.
  • Knowledge transfer and re-use.
  • Trade Compliance.
  • Knowledge Sharing and Collaboration Skills.
  • Release and change management.

Förmåner

  • Competitive package to help with your individual needs and goals.
#Support Engineer#Service Delivery
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Företag

Ericsson

Publicerade jobb

för 2 dagar sedan

Anställningstyp

Praktik

Arbetsform

På plats

Erfarenhetsnivå

Junior

Platser

Plano, United States

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