Customer Support Engineer Intern
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support
In short
Ericsson is seeking a Customer Support Engineer Intern in Plano, TX, to assist with customer service requests, issue resolution, and network stabilization. This role requires strong technical aptitude, problem-solving skills, and a focus on customer success.
Responsibilities
- Own and manage Customer Service Requests, from contract validation to issue resolution.
- Remain compliant with CS delivery norms and strategies, following the most recent agreed ways of working.
- Investigate, analyse, report, and propose solutions for product security related matters as per contract.
- Contribute to emergency situations, facilitating quick restoration of customer networks.
- Plan and ensure contracted software implementation in customer networks for optimal performance.
- Drive add-on-sales, assisting account teams to expand business with their customers.
- Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.
Requirements
- Customer Problem Management.
- Change and Improvement Management.
- Strong technical aptitude.
- Data Analysis.
- Negotiation.
- Customer Success.
- Agentic AI
- MS Office Suite
- Customer Relationship Building.
- CSR Handling Process.
- Knowledge transfer and re-use.
- Trade Compliance.
- Knowledge Sharing and Collaboration Skills.
- Release and change management.
Benefits
- Competitive package to help with your individual needs and goals.
#Support Engineer#Service Delivery
Company
Ericsson
Job Posted
2 days ago
Employment Type
Internship
WorkMode
On Site
Experience Level
Entry
Locations
Plano, United States
Applicants
Be an early applicant