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Customer Success Account Manager (CSAM) - IC1

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I korthet

Microsoft seeks an early-in-career Customer Success Account Manager (CSAM - IC1) to drive customer success outcomes, including executive partnership, solution health, and AI acceleration. This remote, full-time role involves working within a pod model, supporting senior CSAMs, and contributing to portfolio-level intelligence and execution orchestration.

Ansvarsområden

  • Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under guidance.
  • Support agent and Copilot adoption motions.
  • Complete assigned activities accurately and on time, escalating exceptions.
  • Maintain account context for the pod's portfolio.
  • Synthesize account signals to identify changes and critical information.
  • Detect risks, upcoming deliveries, milestones, and recurring blockers.
  • Track delivery and milestone progress with partners on behalf of senior CSAMs.
  • Map dependencies across workloads and milestones.
  • Proactively flag drift and coordinate remediation follow-ups.
  • Monitor reactive support signals and aggregate trends.
  • Surface early warnings of escalation risk and track commitments.
  • Distill reactive noise into CSAM-ready insights.

Krav

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field OR equivalent experience.
  • Fluency to read, write and speak in English.
  • Fluency to read, write and speak in Portuguese.

Önskade kvalifikationer

  • 0–2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics.
  • Demonstrated comfort with AI tools and AI-first ways of working.
  • Coursework or experience in program management, business operations, or an MBA in progress or completed.
  • Exposure to enterprise software, cloud platforms, or B2B customer success.
  • Experience working in pod, squad, or matrixed team structures.

Förmåner

  • AI-powered global sales team environment.
  • Opportunity to work with a diverse, high-performing, customer-obsessed team.
  • Collaboration, connection, and continuous learning.
  • Fast-paced, digital-first environment.
  • Opportunity to make a meaningful impact.
  • Part of shaping the future of business.
  • Empowerment and inclusivity culture.
#AI#Customer Success#Cloud Adoption#Account Management#Sales
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Företag

Microsoft

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Junior

Platser

United States

Kvalifikation

Kandidatexamen, Ingen formell utbildning

Sökande

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