Customer Success Account Manager (CSAM) - IC1
Logistics, Sales & Operations · Sales & Business Development · Customer Success
In short
Microsoft seeks an early-in-career Customer Success Account Manager (CSAM - IC1) to drive customer success outcomes, including executive partnership, solution health, and AI acceleration. This remote, full-time role involves working within a pod model, supporting senior CSAMs, and contributing to portfolio-level intelligence and execution orchestration.
Responsibilities
- Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under guidance.
- Support agent and Copilot adoption motions.
- Complete assigned activities accurately and on time, escalating exceptions.
- Maintain account context for the pod's portfolio.
- Synthesize account signals to identify changes and critical information.
- Detect risks, upcoming deliveries, milestones, and recurring blockers.
- Track delivery and milestone progress with partners on behalf of senior CSAMs.
- Map dependencies across workloads and milestones.
- Proactively flag drift and coordinate remediation follow-ups.
- Monitor reactive support signals and aggregate trends.
- Surface early warnings of escalation risk and track commitments.
- Distill reactive noise into CSAM-ready insights.
Requirements
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field OR equivalent experience.
- Fluency to read, write and speak in English.
- Fluency to read, write and speak in Portuguese.
Desired Qualifications
- 0–2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics.
- Demonstrated comfort with AI tools and AI-first ways of working.
- Coursework or experience in program management, business operations, or an MBA in progress or completed.
- Exposure to enterprise software, cloud platforms, or B2B customer success.
- Experience working in pod, squad, or matrixed team structures.
Benefits
- AI-powered global sales team environment.
- Opportunity to work with a diverse, high-performing, customer-obsessed team.
- Collaboration, connection, and continuous learning.
- Fast-paced, digital-first environment.
- Opportunity to make a meaningful impact.
- Part of shaping the future of business.
- Empowerment and inclusivity culture.
#AI#Customer Success#Cloud Adoption#Account Management#Sales
Company
Microsoft
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Entry
Locations
United States
Qualification
Bachelor, No Formal Education
Applicants
Be an early applicant