Customer Success Account Manager
Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång
I korthet
Ansvarsområden
- Build and coach others on customer, partner, and internal stakeholder engagement strategy and models.
- Create and evolve strategic relationships with key business, technical, and executive stakeholders.
- Lead quality, secure solution delivery and drive clear business outcomes.
- Drive customer conversations demonstrating alignment between customer objectives and the Microsoft portfolio.
- Maximize value, fuel adoption of Microsoft technology and services, and include security as a core component of all plans.
- Understand, identify, and align Microsoft solutions and cross-cloud technical capabilities to customer needs and priorities.
- Leverage deep industry and technical expertise to articulate compelling technology roadmaps and enable digital transformation.
- Synthesize customer and industry insights to shape shared account plans.
- Lead the execution of support, security, and consumption delivery programs.
- Use trends to identify priority areas that improve customer environmental health outcomes.
- Develop and deliver strategic roadmaps for program planning and customer-facing reviews.
- Orchestrate delivery resources.
- Proactively identify, monitor, and mitigate blockers and risks to ensure ongoing customer success, operational health, and value realization.
Krav
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
Önskade kvalifikationer
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- 5+ years relevant work experience within customer industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent certification.
Förmåner
- This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Färdigheter
Om Microsoft
Empowering every person and organization on the planet to achieve more
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Företag
MicrosoftPublicerade jobb
för 3 dagar sedan
Anställningstyp
Heltid
Arbetsform
Hybrid
Erfarenhetsnivå
Senior
Platser
United States
Kvalifikation
Sökande
Ansök tidigt