Customer Success Account Manager

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

As a Senior Customer Success Account Manager, you will partner with organizations to drive adoption and value realization of cloud and artificial intelligence solutions. You will lead program management for key engagements, engage with stakeholders, and shape customer roadmaps to facilitate modernization and secure environments.

Responsibilities

Build and coach others on customer, partner, and internal stakeholder engagement strategy and models.
Create and evolve strategic relationships with key business, technical, and executive stakeholders.
Lead quality, secure solution delivery and drive clear business outcomes.
Drive customer conversations demonstrating alignment between customer objectives and the Microsoft portfolio.
Maximize value, fuel adoption of Microsoft technology and services, and include security as a core component of all plans.
Understand, identify, and align Microsoft solutions and cross-cloud technical capabilities to customer needs and priorities.
Leverage deep industry and technical expertise to articulate compelling technology roadmaps and enable digital transformation.
Synthesize customer and industry insights to shape shared account plans.
Lead the execution of support, security, and consumption delivery programs.
Use trends to identify priority areas that improve customer environmental health outcomes.
Develop and deliver strategic roadmaps for program planning and customer-facing reviews.
Orchestrate delivery resources.
Proactively identify, monitor, and mitigate blockers and risks to ensure ongoing customer success, operational health, and value realization.

Requirements

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Desired Qualifications

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
5+ years relevant work experience within customer industry.
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.

Benefits

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Skills

Microsoft AzureMicrosoft 365ITILProject ManagementProsci

#Customer Success#Account Management#Cloud Solutions#Artificial Intelligence#Program Management#Stakeholder Management#Roadmap Development#Digital Transformation

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