Customer Success Account Manager

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång

I korthet

As a Customer Success Account Manager at Microsoft, you will be instrumental in helping customers maximize their investment by orchestrating resources and insights. You will build strong relationships with stakeholders, understand their goals, and guide them through their digital transformation journey using Microsoft solutions.

Ansvarsområden

Build, maintain, and expand strong relationships with key customer stakeholders.
Lead strategic program planning and customer-facing reviews.
Engage customers in business value and technology conversations.
Partner with account teams to develop and execute customer success plans.
Proactively identify, monitor, and mitigate blockers to customer consumption and adoption.

Krav

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
Experience building and maintaining relationships with senior customer executives in large, complex or strategically important accounts.
Experience managing cross-functional stakeholder relationships and building alignment.
Experience planning and managing a portfolio of customer engagements.

Önskade kvalifikationer

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
3+ years relevant work experience within customer industry.
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.
Experience with cloud and hybrid technology environments, including Microsoft Azure, Modern Work, Dynamics 365, Security or related platforms.
Demonstrated ability to influence strategic decisions, constructively challenge customer thinking and build consensus.
Strong communication and presentation skills.

Förmåner

Microsoft is an equal opportunity employer.
Consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
Information on requesting accommodations for religious accommodations and/or a reasonable accommodation due to a disability is available.

Färdigheter

AzureMicrosoft 365Dynamics 365ITILPMPProsci

#Customer Success#Account Management#Cloud#Digital Transformation

Om Microsoft

Empowering every person and organization on the planet to achieve more

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…

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