The Job

Customer Service Representative - Leicester

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång

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I korthet

We are looking for an experienced and customer-focused Customer Service Representative (CSR) / Service Advisor to join our busy Volvo Truck & Bus team in Leicester. This role involves coordinating vehicle maintenance and repairs, acting as the key link between customers, technicians, and the parts team to ensure efficient service delivery.

Ansvarsområden

  • Dealing with customers by phone, email and face-to-face
  • Booking commercial vehicles into the workshop for servicing, repairs and inspections
  • Preparing job cards and ensuring customer requirements are clearly communicated to technicians
  • Providing customers with regular updates on vehicle progress
  • Preparing estimates and obtaining customer authorisation for additional work
  • Liaising with technicians and parts colleagues to ensure jobs progress efficiently
  • Keeping customers informed of costs, timescales and completion dates
  • Invoicing completed work and ensuring all documentation is accurate
  • Handling customer queries and resolving issues professionally
  • Maintaining strong customer relationships and delivering excellent customer service

Krav

  • Experience in a Service Advisor, Customer Service, Aftersales or Workshop environment
  • Experience within commercial vehicles, HGVs, trucks or automotive is preferred
  • Customer-focused and professional demeanor
  • Organised and able to manage multiple jobs simultaneously
  • Confident communicator with customers and workshop teams
  • Commercially aware with good attention to detail
  • Comfortable discussing vehicle repairs, costs and timescales
  • Calm and professional under pressure
  • Strong team player with a positive attitude
  • IT literate and confident using workshop/service management systems

Önskade kvalifikationer

  • Commercial vehicle or HGV experience would be highly advantageous
  • Strong automotive Service Advisors with the right attitude and transferable skills will be considered

Förmåner

  • Salary up to £30k + bonus
  • Generous pension plan
  • 25 days holiday raising to 30 days with service + bank holidays
  • Healthcare plan with access to dental insurance
  • Enhanced paternity/maternity/foster leave
  • Referral schemes - earn £1000
  • Benefits for self, family and friends including gym memberships, travel, hotel, theme park days
  • Training and development opportunities
#Customer Service Representative#Service Advisor#Volvo Truck and Bus#Leicester#Commercial Vehicles#HGVs
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Företag

Volvo Group

Publicerade jobb

för 5 dagar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Leicester, United Kingdom

Sökande

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