Customer Service Representative - Leicester
Logistics, Sales & Operations · Sales & Business Development · Customer Success
In short
We are looking for an experienced and customer-focused Customer Service Representative (CSR) / Service Advisor to join our busy Volvo Truck & Bus team in Leicester. This role involves coordinating vehicle maintenance and repairs, acting as the key link between customers, technicians, and the parts team to ensure efficient service delivery.
Responsibilities
- Dealing with customers by phone, email and face-to-face
- Booking commercial vehicles into the workshop for servicing, repairs and inspections
- Preparing job cards and ensuring customer requirements are clearly communicated to technicians
- Providing customers with regular updates on vehicle progress
- Preparing estimates and obtaining customer authorisation for additional work
- Liaising with technicians and parts colleagues to ensure jobs progress efficiently
- Keeping customers informed of costs, timescales and completion dates
- Invoicing completed work and ensuring all documentation is accurate
- Handling customer queries and resolving issues professionally
- Maintaining strong customer relationships and delivering excellent customer service
Requirements
- Experience in a Service Advisor, Customer Service, Aftersales or Workshop environment
- Experience within commercial vehicles, HGVs, trucks or automotive is preferred
- Customer-focused and professional demeanor
- Organised and able to manage multiple jobs simultaneously
- Confident communicator with customers and workshop teams
- Commercially aware with good attention to detail
- Comfortable discussing vehicle repairs, costs and timescales
- Calm and professional under pressure
- Strong team player with a positive attitude
- IT literate and confident using workshop/service management systems
Desired Qualifications
- Commercial vehicle or HGV experience would be highly advantageous
- Strong automotive Service Advisors with the right attitude and transferable skills will be considered
Benefits
- Salary up to £30k + bonus
- Generous pension plan
- 25 days holiday raising to 30 days with service + bank holidays
- Healthcare plan with access to dental insurance
- Enhanced paternity/maternity/foster leave
- Referral schemes - earn £1000
- Benefits for self, family and friends including gym memberships, travel, hotel, theme park days
- Training and development opportunities
#Customer Service Representative#Service Advisor#Volvo Truck and Bus#Leicester#Commercial Vehicles#HGVs
Company
Volvo Group
Job Posted
4 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Leicester, United Kingdom
Applicants
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