Customer Service Representative

Logistik, försäljning och verksamhet · Kundsupport

I korthet

Transcom is seeking an German-speaking Customer Service Representative in Cairo, Egypt. This full-time, on-site role involves supporting a mobility platform, handling customer queries via phone, and contributing to team success. The position offers competitive salary, transportation, and insurance benefits.

Ansvarsområden

Support a fast-growing mobility platform, delivering reliable ride-hailing and transportation solutions.
Contribute to account management and growth initiatives.
Strengthen relationships with driver-partners and strategic clients.
Help bring seamless, customer-focused mobility experiences to market.
Provide excellent customer experience by responding to customer queries in a timely and accurate way via phone.
Contribute to the project's success, propose improvements, and share knowledge.
Work rotational shifts 24/7.

Krav

C1/B2 written and spoken proficiency in German.
Strong verbal and written communication and interpersonal skills, such as empathy and listening.
Ability to quickly absorb information, adapt, and respond to change.
Positive attitude and willingness to provide brilliant customer experience.

Förmåner

Best salary in the market.
Transportation provided.
Medical and social insurance.
International and inclusive environment.
Endless growth opportunities: 90% of managers started as customer service specialists.
One month paid training course.

Färdigheter

GermanCommunicationInterpersonal skillsEmpathyListening

#customer service#German#Cairo#Egypt#transportation#medical insurance#social insurance#growth opportunities

Om Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

Se alla lediga jobb hos Transcom Läs mer om Transcom Webbplats