The Job

Customer Service Representative - Aberdeen (14 months contract)

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Säljverksamhet · Kundsupport

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I korthet

As a Customer Service Representative in Aberdeen, you will provide high-quality support for trucks, parts, services, and warranties. This 14-month contract role involves acting as the first point of contact, coordinating with dealers, and managing customer interactions via phone, email, and digital platforms.

Ansvarsområden

  • Act as the first point of contact for customer inquiries via phone, email, or digital platforms.
  • Provide accurate information on Volvo Trucks products, services, parts, and warranties.
  • Coordinate with dealers, service centers, and internal departments to resolve issues.
  • Handle order processing, tracking, and follow-ups for parts and services.
  • Manage and document customer interactions in CRM systems.
  • Escalate complex or technical issues to appropriate teams.
  • Support aftersales services, including maintenance scheduling and service updates.
  • Ensure compliance with company policies and service standards.
  • Maintain strong customer relationships and deliver a positive brand experience.

Krav

  • Previous experience in customer service, preferably in automotive, logistics, or heavy equipment industries.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Basic technical understanding of vehicles or willingness to learn.
  • Proficiency in CRM systems and Microsoft Office.

Önskade kvalifikationer

  • Occasional Travel

Förmåner

  • Competitive salary
  • Life assurance
  • Healthcare plan with access to dental insurance
  • Car scheme
  • Pension plan
  • Holidays
  • Industry-leading discounts for yourself, family and friends
  • Many discounts for yourself, family and friends
#customer service#automotive#logistics#heavy equipment#transport#trucks#parts#services#warranties
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Företag

Volvo Group

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Kontrakt

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Aberdeen, United Kingdom

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