Customer Service Representative - Aberdeen (14 months contract)
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Support
In short
As a Customer Service Representative in Aberdeen, you will provide high-quality support for trucks, parts, services, and warranties. This 14-month contract role involves acting as the first point of contact, coordinating with dealers, and managing customer interactions via phone, email, and digital platforms.
Responsibilities
- Act as the first point of contact for customer inquiries via phone, email, or digital platforms.
- Provide accurate information on Volvo Trucks products, services, parts, and warranties.
- Coordinate with dealers, service centers, and internal departments to resolve issues.
- Handle order processing, tracking, and follow-ups for parts and services.
- Manage and document customer interactions in CRM systems.
- Escalate complex or technical issues to appropriate teams.
- Support aftersales services, including maintenance scheduling and service updates.
- Ensure compliance with company policies and service standards.
- Maintain strong customer relationships and deliver a positive brand experience.
Requirements
- Previous experience in customer service, preferably in automotive, logistics, or heavy equipment industries.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic technical understanding of vehicles or willingness to learn.
- Proficiency in CRM systems and Microsoft Office.
Desired Qualifications
- Occasional Travel
Benefits
- Competitive salary
- Life assurance
- Healthcare plan with access to dental insurance
- Car scheme
- Pension plan
- Holidays
- Industry-leading discounts for yourself, family and friends
- Many discounts for yourself, family and friends
#customer service#automotive#logistics#heavy equipment#transport#trucks#parts#services#warranties
Company
Volvo Group
Job Posted
1 week ago
Employment Type
Contract
WorkMode
On Site
Experience Level
Associate
Locations
Aberdeen, United Kingdom
Applicants
Be an early applicant