The Job

Customer Service Employee

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundsupport · Säljstöd

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Scania is seeking a Customer Service Employee in Biatorbágy, Hungary, for a full-time, on-site position. Responsibilities include developing customer relationships, resolving queries and complaints, processing orders, and managing CRM data to ensure high operational quality and customer satisfaction.

Ansvarsområden

  • Perform customer service duties and tasks according to Scania values, principles, processes, guidelines and standards.
  • Manage agreement documentation and handle customer contacts, questions and issues.
  • Contribute to continuous improvements in local operations.
  • Make calls to allocated customers to develop new relationships.
  • Act as a first point of contact for resolving customer queries and complaints.
  • Interview customers to clarify requirements or assist in conducting interviews with potential customers.
  • Provide product/service information and respond to customer questions.
  • Record and process custom/special customer orders.
  • Respond to basic issue escalations promptly and appropriately.
  • Provide service to customers to encourage continued use of the organization's products/services.
  • Schedule follow-up actions and enter relevant information into the CRM system.
  • Develop knowledge and understanding of the organization's policies and procedures.
  • Develop own capabilities by participating in assessment and development planning activities.
  • Develop and maintain an understanding of relevant technology, external regulation, and industry best practices.

Krav

  • Ability to perform customer service duties and tasks according to common Scania values, principles, processes, guidelines and standards.
  • Experience in managing agreements documentation.
  • Experience in handling customer contact, questions and issues.
  • Ability to contribute to continuous improvements.
  • Experience in making calls to allocated customers to develop new relationships.
  • Experience as a first point of contact for resolving customer queries and complaints.
  • Ability to interview customers using a complex multilevel sales script.
  • Ability to record and process custom/special customer orders.
  • Ability to respond to basic issue escalations promptly and appropriately.
  • Ability to schedule follow-up actions and enter relevant information into the CRM system.
  • Knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct.
  • Ability to develop own capabilities through assessment, development planning, training and coaching.
  • Ability to develop and maintain an understanding of relevant technology, external regulation, and industry best practices.

Önskade kvalifikationer

  • Experience in dealing with ambiguous delivery expectations.
  • Managerial approvals may be required for exceptions.
  • May require ongoing education, attending conferences, and reading specialist media.

Förmåner

  • Opportunity to contribute to continuous improvements.
  • Continuous learning and development opportunities.
#Customer Service#Customer Support#Scania values
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Företag

Scania Group

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Biatorbágy, Hungary

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