Customer Service Employee
Logistics, Sales & Operations · Sales & Business Development · Customer Support · Sales Support
In short
Scania is seeking a Customer Service Employee in Biatorbágy, Hungary, for a full-time, on-site position. Responsibilities include developing customer relationships, resolving queries and complaints, processing orders, and managing CRM data to ensure high operational quality and customer satisfaction.
Responsibilities
- Perform customer service duties and tasks according to Scania values, principles, processes, guidelines and standards.
- Manage agreement documentation and handle customer contacts, questions and issues.
- Contribute to continuous improvements in local operations.
- Make calls to allocated customers to develop new relationships.
- Act as a first point of contact for resolving customer queries and complaints.
- Interview customers to clarify requirements or assist in conducting interviews with potential customers.
- Provide product/service information and respond to customer questions.
- Record and process custom/special customer orders.
- Respond to basic issue escalations promptly and appropriately.
- Provide service to customers to encourage continued use of the organization's products/services.
- Schedule follow-up actions and enter relevant information into the CRM system.
- Develop knowledge and understanding of the organization's policies and procedures.
- Develop own capabilities by participating in assessment and development planning activities.
- Develop and maintain an understanding of relevant technology, external regulation, and industry best practices.
Requirements
- Ability to perform customer service duties and tasks according to common Scania values, principles, processes, guidelines and standards.
- Experience in managing agreements documentation.
- Experience in handling customer contact, questions and issues.
- Ability to contribute to continuous improvements.
- Experience in making calls to allocated customers to develop new relationships.
- Experience as a first point of contact for resolving customer queries and complaints.
- Ability to interview customers using a complex multilevel sales script.
- Ability to record and process custom/special customer orders.
- Ability to respond to basic issue escalations promptly and appropriately.
- Ability to schedule follow-up actions and enter relevant information into the CRM system.
- Knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct.
- Ability to develop own capabilities through assessment, development planning, training and coaching.
- Ability to develop and maintain an understanding of relevant technology, external regulation, and industry best practices.
Desired Qualifications
- Experience in dealing with ambiguous delivery expectations.
- Managerial approvals may be required for exceptions.
- May require ongoing education, attending conferences, and reading specialist media.
Benefits
- Opportunity to contribute to continuous improvements.
- Continuous learning and development opportunities.
#Customer Service#Customer Support#Scania values
Company
Scania Group
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Biatorbágy, Hungary
Applicants
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