The Job

Customer Manager

Detaljhandel och konsumenttjänster · Kundtjänst · Butiksledning · Kundsupport

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I korthet

Lead the Customer Experience function, drive business growth through operational excellence, and oversee the food business in a fast-paced retail environment. This role requires strong leadership, talent management, and analytical skills to improve customer satisfaction and business performance.

Ansvarsområden

  • Lead the Customer Experience function to create a seamless shopping journey.
  • Drive a customer-first culture using customer insights and market trends.
  • Ensure operational excellence and remove barriers in the customer journey.
  • Support commercial priorities and collaborate with cross-functional teams.
  • Oversee the IKEA Food business, ensuring commercial success and compliance.
  • Develop and implement customer service, food business, and operational action plans.
  • Ensure compliance with IKEA policies, legal requirements, and food safety regulations.
  • Build strong partnerships with internal and external stakeholders.
  • Plan and manage departmental resources, budgets, and investments.
  • Lead, coach, and develop team members, building a succession pipeline.
  • Analyze data to provide recommendations for improving customer experience and business performance.
  • Champion continuous improvement initiatives for customer experience and retail food strategies.
  • Ensure a safe environment for customers and co-workers.
  • Foster collaboration across functions for consistent customer experience.

Krav

  • At least 5 years of leadership experience in a customer-focused, fast-paced, multi-channel retail environment.
  • Proven experience in leading, coaching, and developing teams.
  • Strong problem-solving and conflict management skills.
  • Solid understanding of cost and budget management, retail operations, and customer satisfaction metrics.
  • Knowledgeable about talent management, including recruitment, coaching, and employee development.
  • Understanding of change management principles.
  • Good understanding of legal compliance, third-party contracts, safety and security requirements.
  • Knowledge of the food business, including food safety standards and commercial operations.
  • Analytical, collaborative, and effective communicator.
#customer relations#retail#food business#leadership#operations
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Företag

IKEA

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

New Delhi, India

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