Customer Manager
Retail & Consumer Services · Customer Service · Retail Management · Customer Support
In short
Lead the Customer Experience function, drive business growth through operational excellence, and oversee the food business in a fast-paced retail environment. This role requires strong leadership, talent management, and analytical skills to improve customer satisfaction and business performance.
Responsibilities
- Lead the Customer Experience function to create a seamless shopping journey.
- Drive a customer-first culture using customer insights and market trends.
- Ensure operational excellence and remove barriers in the customer journey.
- Support commercial priorities and collaborate with cross-functional teams.
- Oversee the IKEA Food business, ensuring commercial success and compliance.
- Develop and implement customer service, food business, and operational action plans.
- Ensure compliance with IKEA policies, legal requirements, and food safety regulations.
- Build strong partnerships with internal and external stakeholders.
- Plan and manage departmental resources, budgets, and investments.
- Lead, coach, and develop team members, building a succession pipeline.
- Analyze data to provide recommendations for improving customer experience and business performance.
- Champion continuous improvement initiatives for customer experience and retail food strategies.
- Ensure a safe environment for customers and co-workers.
- Foster collaboration across functions for consistent customer experience.
Requirements
- At least 5 years of leadership experience in a customer-focused, fast-paced, multi-channel retail environment.
- Proven experience in leading, coaching, and developing teams.
- Strong problem-solving and conflict management skills.
- Solid understanding of cost and budget management, retail operations, and customer satisfaction metrics.
- Knowledgeable about talent management, including recruitment, coaching, and employee development.
- Understanding of change management principles.
- Good understanding of legal compliance, third-party contracts, safety and security requirements.
- Knowledge of the food business, including food safety standards and commercial operations.
- Analytical, collaborative, and effective communicator.
#customer relations#retail#food business#leadership#operations
Company
IKEA
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
New Delhi, India
Applicants
Be an early applicant