The Job

Customer Excellence Specialist, Amazon Air Cargo

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Kundsupport

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I korthet

Amazon Air Cargo is seeking a Customer Excellence Specialist to ensure exceptional customer experience through managing escalations, auditing bookings, processing invoices, and tracking damage claims. This critical role in a 24/7 operation requires a flexible schedule and offers opportunities for growth within Amazon Air.

Ansvarsområden

  • Manage and resolve customer escalations with urgency and professionalism.
  • Audit customer booking requests for accuracy and compliance.
  • Process and reconcile invoices for customer shipments.
  • Track and process damage claims, ensuring proper documentation and timely resolution.
  • Monitor and audit flight capacity to optimize network utilization.
  • Provide excellent customer service to internal and external stakeholders.
  • Develop and execute effective service recovery plans when operational issues arise.
  • Liaise with air carriers, ground handlers, and other service providers to facilitate smooth operations.
  • Identify and implement process improvements to enhance customer experience.
  • Support leadership by providing relevant information for operations meetings.
  • Work variable shifts which will include days, nights, weekends, and holidays.

Krav

  • 2+ years of program or project management experience
  • 1+ years of supply chain experience

Önskade kvalifikationer

  • Knowledge of Lean principles and DMAIC methodology
  • Experience in MS Access and SQL

Förmåner

  • Inclusive culture empowers Amazonians to deliver the best results for our customers.
#Supply Chain#Transportation Management
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Företag

Amazon

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Bengaluru, India

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