Customer Excellence Specialist, Amazon Air Cargo
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Customer Support
In short
Amazon Air Cargo is seeking a Customer Excellence Specialist to ensure exceptional customer experience through managing escalations, auditing bookings, processing invoices, and tracking damage claims. This critical role in a 24/7 operation requires a flexible schedule and offers opportunities for growth within Amazon Air.
Responsibilities
- Manage and resolve customer escalations with urgency and professionalism.
- Audit customer booking requests for accuracy and compliance.
- Process and reconcile invoices for customer shipments.
- Track and process damage claims, ensuring proper documentation and timely resolution.
- Monitor and audit flight capacity to optimize network utilization.
- Provide excellent customer service to internal and external stakeholders.
- Develop and execute effective service recovery plans when operational issues arise.
- Liaise with air carriers, ground handlers, and other service providers to facilitate smooth operations.
- Identify and implement process improvements to enhance customer experience.
- Support leadership by providing relevant information for operations meetings.
- Work variable shifts which will include days, nights, weekends, and holidays.
Requirements
- 2+ years of program or project management experience
- 1+ years of supply chain experience
Desired Qualifications
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
Benefits
- Inclusive culture empowers Amazonians to deliver the best results for our customers.
#Supply Chain#Transportation Management
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bengaluru, India
Applicants
Be an early applicant