Customer and Partner Engagement Lead

Logistik, försäljning och verksamhet · Programledning · Verksamhetsanalys

I korthet

MCAPS-Core seeks a Customer and Partner Engagement Lead to drive customer outcomes and business growth through strategic initiatives and collaboration. This remote role involves preparing for executive meetings, supporting field teams, defining success metrics, and coordinating engagement plans to improve customer experiences and organizational change.

Ansvarsområden

Prepare and support the VP of Strategy & Transformation for customer and partner meetings, including the creation of briefing documents, talking points, and follow-up communications.
Assist sellers in engaging internal and external key stakeholders and facilitating executive sponsorships.
Edit and review executive briefings for clarity and impact.
Serve as a resource for field teams, providing guidance on communications top practices and supporting flagship events.
Coordinate and support field events such as Ignite, Build, AI Tours, and industry-specific conferences.
Define success criteria and performance metrics for engagements, using data to support decision-making and measure outcomes.
Partner across teams to establish program strategies, requirements, plans, milestones, resource needs, and approaches for resolving program issues.
Coordinate communication and engagement plans for stakeholders, partners, and customers, adapting messages to the audience and business needs.
Track program progress, risks, and mitigation plans; use insights from performance data to identify opportunities to improve and scale programs.
Embody and promote Microsoft’s culture and values in all interactions and initiatives.

Krav

Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.

Önskade kvalifikationer

Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience.
Experience in event planning and coordination, with a focus on field support and executive engagement.
Experience managing multiple priorities and working in a fast-paced environment.
Experience tracking and managing customer engagement activities.
Demonstrated sense of urgency and entrepreneurial mindset, with the ability to challenge established approaches, move quickly from idea to action, and deliver measurable value.
Experience using Copilot, AI agents, or other agentic capabilities to improve workflows, increase impact, and create new value.

Förmåner

The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year.
Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Färdigheter

AICopilot

#Business Operations#Business Program Management#Customer Engagement#Partner Engagement#AI#Strategy#Transformation#Field Support#Executive Engagement#Microsoft

Om Microsoft

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Företag

Microsoft

Publicerade jobb

för 2 dagar sedan

Anställningstyp

Heltid

Arbetsform

Distans

Lön

77 800–153 700 US$ · Förhandlingsbar

Erfarenhetsnivå

Mellannivå

Platser

United States

Kvalifikation

Kandidatexamen

Sökande

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