Customer and Partner Engagement Lead
Logistics, Sales & Operations · Program Management · Business Analysis
In short
Responsibilities
- Prepare and support the VP of Strategy & Transformation for customer and partner meetings, including the creation of briefing documents, talking points, and follow-up communications.
- Assist sellers in engaging internal and external key stakeholders and facilitating executive sponsorships.
- Edit and review executive briefings for clarity and impact.
- Serve as a resource for field teams, providing guidance on communications top practices and supporting flagship events.
- Coordinate and support field events such as Ignite, Build, AI Tours, and industry-specific conferences.
- Define success criteria and performance metrics for engagements, using data to support decision-making and measure outcomes.
- Partner across teams to establish program strategies, requirements, plans, milestones, resource needs, and approaches for resolving program issues.
- Coordinate communication and engagement plans for stakeholders, partners, and customers, adapting messages to the audience and business needs.
- Track program progress, risks, and mitigation plans; use insights from performance data to identify opportunities to improve and scale programs.
- Embody and promote Microsoft’s culture and values in all interactions and initiatives.
Requirements
- Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.
Desired Qualifications
- Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience.
- Experience in event planning and coordination, with a focus on field support and executive engagement.
- Experience managing multiple priorities and working in a fast-paced environment.
- Experience tracking and managing customer engagement activities.
- Demonstrated sense of urgency and entrepreneurial mindset, with the ability to challenge established approaches, move quickly from idea to action, and deliver measurable value.
- Experience using Copilot, AI agents, or other agentic capabilities to improve workflows, increase impact, and create new value.
Benefits
- The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year.
- There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year.
- Certain roles may be eligible for benefits and other compensation.
- Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Skills
About Microsoft
Empowering every person and organization on the planet to achieve more
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
2 days ago
Employment Type
Full Time
Work mode
Remote
Salary
US$77,800–153,700 · Negotiable
Experience Level
Mid-Senior
Locations
United States
Qualification
Applicants
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