Customer Account Manager - Bilingual

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundansvar · Kundframgång

I korthet

ASSA ABLOY is seeking a Bilingual Customer Account Manager in Woodbridge, Ontario. The role involves supporting customers in French and English, managing orders, and building relationships within a technical product environment. Requires 3+ years of experience, fluency in both languages, and a degree or diploma.

Ansvarsområden

Provide excellent customer support in a technical product environment.
Support customers in French-speaking and non-French-speaking regions.
Handle customer inquiries, pricing, discounts, order entry, order follow-up, and after-sales needs.
Review orders for accuracy and resolve discrepancies.
Recommend alternatives to meet customer requirements.
Build strong relationships with customers and understand their needs.
Collaborate with Sales, teammates, and support departments.
Act as a customer advocate and provide timely updates.
Partner with the Sales team to drive growth and uncover opportunities.
Perform other responsibilities as required.

Krav

Fluency in French and English.
3+ years of Account Management experience supporting custom products.
University degree or technology-related diploma.
Strong knowledge of customer service principles and practices.
Experience using CRM tools, Microsoft Office applications, and ERP systems.
Experience successfully supporting customers in a fast-paced B2B environment.
Interest in learning technical products and providing technical support and guidance.
Strong communication, collaboration, troubleshooting, and problem-solving skills.
Ability to take initiative and implement solutions.
Ability to build positive relationships, manage conflict, and establish credibility.
Manufacturing and/or building materials product knowledge is considered an asset.

Önskade kvalifikationer

Manufacturing and/or building materials product knowledge is considered an asset.

Förmåner

Competitive Salary
Paid Vacation, Sick Time, and paid Statutory Holidays
Medical, Dental, Vision, RRSP, Short and Long-term Disability, Life and AD&D Insurance
Tuition Reimbursement, Learning and Career Development opportunities
Employee Assistance Program
Discount portal
Recognition, well-being, and employee experience programs.

Färdigheter

FrenchEnglishAccount ManagementCRMMicrosoft OfficeERP

#Customer Service#Account Management#Bilingual#Technical Products#Sales Support#ASSA ABLOY#Woodbridge#Ontario#Canada#Customer Experience

Om ASSA ABLOY Group

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…

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