CTK Svc Sr. Associate [S], CTK

Logistik, försäljning och verksamhet · HR och administration · HR-verksamhet

I korthet

Amazon is hiring a CTK Svc Sr. Associate to manage employee time and attendance records for a global workforce. This role involves providing support via chat and phone, ensuring accurate data entry, and adhering to company policies and legal compliance. The position is remote and requires a Bachelor's degree with experience in HR or customer service.

Ansvarsområden

Resolve employee inquiries about time and attendance & HR queries through phone and chat support.
Ensure accurate and timely data entry for attendance management.
Maintain detailed records in the service case management system.
Apply Amazon's attendance policies while ensuring compliance with state and federal laws.
Address HR queries using standard operating procedures and documentation.
Take full ownership of employee cases from initial contact to resolution.
Document process gaps and suggest service improvements.
Communicate clearly in English through both verbal and written channels.
Contribute to team initiatives for service enhancement.
Maintain a strong focus on customer service.

Krav

6+ months of human resources experience or 6+ months of customer service experience or 6+ months experience in Amazon.
Bachelor's degree or equivalent.
6+ months of Microsoft Office products and applications experience.
Knowledge of Microsoft Office products and applications (especially Excel).
Knowledge of Microsoft Office including outlook, Word, and Excel.
Experience in confidential environments.

Önskade kvalifikationer

1+ years of Microsoft Office products and applications experience.

#HR#Timekeeping#Operations

Företag

Amazon

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Medarbetare

Platser

India

Kvalifikation

Kandidatexamen

Sökande

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