CTK Svc Sr. Associate [S], CTK
Logistics, Sales & Operations · HR & Admin · HR Operations
In short
Amazon is hiring a CTK Svc Sr. Associate to manage employee time and attendance records for a global workforce. This role involves providing support via chat and phone, ensuring accurate data entry, and adhering to company policies and legal compliance. The position is remote and requires a Bachelor's degree with experience in HR or customer service.
Responsibilities
- Resolve employee inquiries about time and attendance & HR queries through phone and chat support.
- Ensure accurate and timely data entry for attendance management.
- Maintain detailed records in the service case management system.
- Apply Amazon's attendance policies while ensuring compliance with state and federal laws.
- Address HR queries using standard operating procedures and documentation.
- Take full ownership of employee cases from initial contact to resolution.
- Document process gaps and suggest service improvements.
- Communicate clearly in English through both verbal and written channels.
- Contribute to team initiatives for service enhancement.
- Maintain a strong focus on customer service.
Requirements
- 6+ months of human resources experience or 6+ months of customer service experience or 6+ months experience in Amazon.
- Bachelor's degree or equivalent.
- 6+ months of Microsoft Office products and applications experience.
- Knowledge of Microsoft Office products and applications (especially Excel).
- Knowledge of Microsoft Office including outlook, Word, and Excel.
- Experience in confidential environments.
Desired Qualifications
- 1+ years of Microsoft Office products and applications experience.
#HR#Timekeeping#Operations
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Associate
Locations
India
India
Qualification
Bachelor
Applicants
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