The Job

Content Developer, Customer Trust Content Management

Marknadsföring, media och kreativt · Teknisk dokumentation

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I korthet

Amazon seeks a Content Developer for its Customer Trust Content Management team in Bengaluru or Hyderabad. This role involves creating standard operating procedure (SOP) documents and customer-facing email communications, focusing on clarity and user experience. A Bachelor's degree in English, Communications, or Linguistics, along with strong content strategy and information architecture skills, is required.

Ansvarsområden

  • Develop standard operating procedure (SOP) documents for risk and fraud associates.
  • Create email communications for Amazon's customers.
  • Document operational processes using a style guide for a global audience.
  • Own the investigator and customer experience, not just copy editing.
  • Collaborate with global stakeholders to understand business priorities and legal requirements.
  • Improve reader experience by being self-motivated.
  • Deliver high-quality content in a fast-paced, rapidly changing seller landscape.
  • Contribute to team-level goals and initiatives.
  • Work on content projects, team goals, and ad-hoc tasks simultaneously.
  • Troubleshoot tool issues impacting content and flag issues to tech teams.

Krav

  • Bachelor's degree in English, Communications, Linguistics, or a related field.
  • Strong content strategy and information architecture skills.
  • Demonstrated success at learning and explaining business processes.
  • Good judgment and effective communication.

Önskade kvalifikationer

  • Master's degree in English, Communications, Linguistics, or a related field.

Förmåner

  • Inclusive culture that empowers Amazonians.
  • Workplace accommodation and adjustment for individuals with disabilities during application, hiring, and onboarding.
#Content Management#Customer Trust
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Företag

Amazon

Publicerade jobb

för 2 dagar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Bengaluru, India

Hyderabad, India

Kvalifikation

Kandidatexamen, Masterexamen

Sökande

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