The Job

Content Developer, Customer Trust Content Management

Marketing, Media & Creative · Technical Writing

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In short

Amazon seeks a Content Developer for its Customer Trust Content Management team in Bengaluru or Hyderabad. This role involves creating standard operating procedure (SOP) documents and customer-facing email communications, focusing on clarity and user experience. A Bachelor's degree in English, Communications, or Linguistics, along with strong content strategy and information architecture skills, is required.

Responsibilities

  • Develop standard operating procedure (SOP) documents for risk and fraud associates.
  • Create email communications for Amazon's customers.
  • Document operational processes using a style guide for a global audience.
  • Own the investigator and customer experience, not just copy editing.
  • Collaborate with global stakeholders to understand business priorities and legal requirements.
  • Improve reader experience by being self-motivated.
  • Deliver high-quality content in a fast-paced, rapidly changing seller landscape.
  • Contribute to team-level goals and initiatives.
  • Work on content projects, team goals, and ad-hoc tasks simultaneously.
  • Troubleshoot tool issues impacting content and flag issues to tech teams.

Requirements

  • Bachelor's degree in English, Communications, Linguistics, or a related field.
  • Strong content strategy and information architecture skills.
  • Demonstrated success at learning and explaining business processes.
  • Good judgment and effective communication.

Desired Qualifications

  • Master's degree in English, Communications, Linguistics, or a related field.

Benefits

  • Inclusive culture that empowers Amazonians.
  • Workplace accommodation and adjustment for individuals with disabilities during application, hiring, and onboarding.
#Content Management#Customer Trust
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Company

Amazon

Job Posted

2 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Bengaluru, India

Hyderabad, India

Qualification

Bachelor, Master

Applicants

Be an early applicant