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Content Developer, Customer Trust Content Management

Marknadsföring, media och kreativt · Teknisk dokumentation

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I korthet

Amazon's Customer Trust Content Management team is seeking a Content Developer to create and edit process documents for investigators and customer-facing communications. The role involves working with global stakeholders, documenting operational processes, and ensuring content is clear, concise, and effective for a global audience.

Ansvarsområden

  • Develop standard operating procedure documents for risk and fraud investigators.
  • Create email communications for Amazon's customers.
  • Document operational processes and create messaging for a global audience.
  • Understand business priorities and legal requirements driving content needs.
  • Improve reader experience and respond to the changing seller landscape.
  • Contribute to team-level goals and initiatives, and handle ad-hoc tasks.
  • Troubleshoot tool issues impacting content and flag issues to tech teams.

Krav

  • Experience in editing, copy-editing, and proofreading.
  • Experience in overseeing and managing projects and deadlines.
  • Experience using content management systems and content tools.
  • Experience managing content projects of varying complexity, conducting content review and overseeing localization.
  • Experience of content strategy and information architecture.
  • Demonstrated success at learning and explaining business processes.
  • Ability to solve problems and work without close direction in ambiguous environments.
  • Ability to troubleshoot and report issues via the appropriate channels.
  • Good judgment and effective communication.

Önskade kvalifikationer

  • Bachelor's degree in English, Communications, Linguistics, or a related field.
  • 2+ years of technical writer, editor, or content strategist experience.
  • Attention to detail and organizational skills.
  • Experience with HTML, XML, or DITA.
  • Experience with, or exposure to, Customer Trust Operations or business processes for Amazon customers.

Förmåner

  • Inclusive culture that empowers Amazonians.
  • Workplace accommodations for individuals with disabilities during the application and hiring process.
#Content Management#Writing#Editing#Customer Trust
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Företag

Amazon

Publicerade jobb

för 1 dag sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Bengaluru, India

Hyderabad, India

Kvalifikation

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Sökande

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