Content Developer, Customer Trust Content Management
Marketing, Media & Creative · Technical Writing
In short
Amazon's Customer Trust Content Management team is seeking a Content Developer to create and edit process documents for investigators and customer-facing communications. The role involves working with global stakeholders, documenting operational processes, and ensuring content is clear, concise, and effective for a global audience.
Responsibilities
- Develop standard operating procedure documents for risk and fraud investigators.
- Create email communications for Amazon's customers.
- Document operational processes and create messaging for a global audience.
- Understand business priorities and legal requirements driving content needs.
- Improve reader experience and respond to the changing seller landscape.
- Contribute to team-level goals and initiatives, and handle ad-hoc tasks.
- Troubleshoot tool issues impacting content and flag issues to tech teams.
Requirements
- Experience in editing, copy-editing, and proofreading.
- Experience in overseeing and managing projects and deadlines.
- Experience using content management systems and content tools.
- Experience managing content projects of varying complexity, conducting content review and overseeing localization.
- Experience of content strategy and information architecture.
- Demonstrated success at learning and explaining business processes.
- Ability to solve problems and work without close direction in ambiguous environments.
- Ability to troubleshoot and report issues via the appropriate channels.
- Good judgment and effective communication.
Desired Qualifications
- Bachelor's degree in English, Communications, Linguistics, or a related field.
- 2+ years of technical writer, editor, or content strategist experience.
- Attention to detail and organizational skills.
- Experience with HTML, XML, or DITA.
- Experience with, or exposure to, Customer Trust Operations or business processes for Amazon customers.
Benefits
- Inclusive culture that empowers Amazonians.
- Workplace accommodations for individuals with disabilities during the application and hiring process.
#Content Management#Writing#Editing#Customer Trust
Company
Amazon
Job Posted
1 day ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Hyderabad, India
Qualification
Bachelor
Applicants
Be an early applicant