Client Service Specialist ready to secure our digital future | SEB, Vilnius

Finans, bank och juridik · Verksamhetsanalys · Kundsupport

I korthet

As a Client Service Specialist at SEB in Vilnius, you will provide essential support to corporate clients using digital banking products, handling inquiries and resolving service issues across multiple channels. This hybrid role emphasizes customer focus, problem-solving, and collaboration within a supportive, international environment.

Ansvarsområden

Handle day-to-day inquiries via email, calls, and meetings.
Resolve standard service issues and ensure a positive client experience.
Work closely with internal teams to follow up on client requests.
Monitor open cases and ensure service quality.
Contribute to team collaboration by sharing knowledge and supporting colleagues.
Participate in team routines and initiatives.

Krav

1+ years of customer service experience, preferably in a corporate or technical support setting.
Basic technical literacy including understanding digital banking systems, experience with ticketing tools, MS Office.
Ability to read different types of codes (ISO 20022, SWIFT MT, txt, etc.).
Customer-centric mindset with a passion for continuous improvement.
Proven ability to build and maintain relationships with clients, internal stakeholders, and cross-functional teams.
Solid analytical and problem-solving skills to investigate and resolve technical issues.
Team-oriented attitude with openness to collaboration and knowledge sharing.
Great communication skills and fluency in English.

Förmåner

International opportunities and working environment.
Long-term stability.
Extensive training and learning opportunities.
Numerous opportunities to move internally - horizontally and vertically.
A caring, supportive, and respectful culture.
Monthly salary range of 2.350 € - 2.850 € before tax.
Office amenities including a gym, library, game room, and roof terrace.

Färdigheter

Digital bankingTicketing toolsMS OfficeISO 20022SWIFT MTTXT

#business services#chief operating officer#digital banking#customer service#support#client relations#financial services

Om SEB

SEB is a leading northern European financial services group with a strong belief that entrepreneurial minds and innovative companies are key in creating a better world. SEB takes a long-term perspective and supports its customers in good times and bad. In Sweden and the Baltic countries, SEB offers financial advice and a wide range of financial services. In Denmark, Finland, Norway and Germany the bank's operations have a strong focus on corporate and investment banking based on a full-service offering to corporate and institutional clients.

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