City Manager QC, Amazon NOW

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I korthet

Amazon NOW is looking for a City Manager QC in Mumbai, India to join the Payment Risk Operations team. This role involves real-time monitoring of service levels and site performance to protect customer accounts from fraud and ensure operational efficiency.

Ansvarsområden

Real-time monitoring of service levels and site performance.
Effective management of incoming non-email and email volume.
Monitoring agent performance.
Publishing assignment adherence reports.

Krav

3+ years of employee and performance management experience.

Önskade kvalifikationer

1+ years of performance metrics, process improvement or lean techniques experience.

#Fulfillment & Operations Management

Om Amazon

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

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