City Manager QC, Amazon NOW

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Amazon NOW is looking for a City Manager QC in Mumbai, India to join the Payment Risk Operations team. This role involves real-time monitoring of service levels and site performance to protect customer accounts from fraud and ensure operational efficiency.

Responsibilities

Real-time monitoring of service levels and site performance.
Effective management of incoming non-email and email volume.
Monitoring agent performance.
Publishing assignment adherence reports.

Requirements

3+ years of employee and performance management experience.

Desired Qualifications

1+ years of performance metrics, process improvement or lean techniques experience.

#Fulfillment & Operations Management

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