Channel Relations Specialist, SAA

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Sandvik Coromant seeks a Channel Relations Specialist to support their distribution and channel partner network across the Americas. This role is crucial for managing channel operations, ensuring compliance, generating reports, and driving process improvements. The ideal candidate will be organized, proactive, and skilled in collaboration and communication.

Ansvarsområden

Support channel management and field sales teams with account setup, onboarding, and maintenance.
Process channel partner requests and ensure documentation completion.
Coordinate channel account consolidations, acquisitions, and terminations.
Maintain partner agreements, exhibits, addendums, and associated documentation.
Respond to inquiries from the Channel mailbox.
Administer channel-related systems and databases.
Maintain channel contact information and distribution lists.
Manage channel partner compliance processes and documentation.
Ensure accurate entry and maintenance of channel partners in compliance systems.
Liaise between Channel Relationship Managers and compliance stakeholders.
Support agreement updates and policy revisions with Legal and Compliance.
Conduct and coordinate periodic compliance reviews.
Generate and maintain recurring channel reports.
Review channel data for accuracy and completeness.
Monitor key channel metrics and support departmental KPIs.
Assist with reporting for global and regional channel initiatives.
Identify opportunities to improve channel processes, policies, and operational efficiency.
Collaborate with Sales, Customer Service, Pricing, Credit, Legal, and other cross-functional teams.
Support implementation of new channel tools, systems, and procedures.
Contribute to change management and continuous improvement efforts.
Participate in global channel programs, workshops, and planning.
Support execution of global channel strategies at the regional level.
Assist with tracking and reporting channel performance metrics.
Participate in budgeting, planning, and resource allocation for channel initiatives.

Krav

Bachelor's degree or equivalent combination of education and experience.
2-3 years of experience in channel operations, sales support, business operations, customer support, compliance, or a related field.
Strong written and verbal communication skills.
Excellent organizational, prioritization, and follow-up capabilities.
Proven ability to manage multiple projects and deadlines simultaneously.
Proficiency in Microsoft Office, particularly Excel and Word.
Ability to work independently while collaborating effectively with cross-functional teams.
Fluency in English, both written and spoken.
Valid driver's license and ability to travel as required.
Must be legally authorized to work in the United States.

Önskade kvalifikationer

Experience supporting channel partners, distributors, or indirect sales organizations.
Exposure to compliance, contract administration, or partner agreement management.
Experience working with CRM, reporting, or business management systems.
Familiarity with continuous improvement and process optimization initiatives.

Förmåner

Competitive benefits package including health, dental, and disability insurance.
401(k)-retirement savings plan.
Opportunities for professional competence development and training.
Opportunities for career advancement.

Färdigheter

Microsoft ExcelMicrosoft Word

#channel management#sales support#business operations#customer support#compliance#partner agreements#reporting#process improvement#CRM

Om Sandvik

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.

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