Business Intelligence Engineer

Teknik, data och digitalt · Data, AI och analys · Business intelligence · Data engineering · Dataanalys

I korthet

Amazon is seeking a Business Intelligence Engineer to join the Customer Experience Products team in Bengaluru, Karnataka. This role involves building data infrastructure, metrics frameworks, and decision-support surfaces to improve customer service interactions across multiple channels.

Ansvarsområden

Develop BI and analytics solutions for customer-facing CS products in collaboration with Engineers, Scientists, and Data Engineers.
Support A/B experiment feature testing and analysis.
Build and analyze key metrics to identify trends and root causes of issues.
Own the design, development, and maintenance of data pipelines, metrics, reports, visualizations, analyses, and dashboards.
Define requirements for customer service interactions and establish actionable insights.
Apply generative AI tools like LLMs for analytics productivity and stakeholder self-service.
Partner with cross-functional teams to instrument data collection, close measurement gaps, and build unified views of customer journeys.

Krav

5+ years of SQL experience.
Experience programming to extract, transform, and clean large (multi-TB) data sets.
Experience with the theory and practice of design of experiments and statistical analysis of results.
Experience with AWS technologies.
Experience in scripting for automation (e.g., Python) and advanced SQL skills.
Experience with the theory and practice of information retrieval, data science, machine learning, and data mining.

Önskade kvalifikationer

Experience working directly with business stakeholders to translate between data and business needs.
Experience managing, analyzing, and communicating results to senior leadership.

Förmåner

Inclusive culture that empowers Amazonians.
Opportunity to make an impact on a global scale.
Work with innovative technology and rapidly adapt in a dynamic environment.
Decisions guided by data.
Collaborate with engineering, science, and product teams.
Foster an innovative learning environment.

Färdigheter

SQLPythonMachine LearningData MiningA/B TestingLLM

#Business Intelligence#Data Engineering#Analytics#Product

Om Amazon

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

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