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Bilingual English/Spanish - Healthcare Customer Experience Specialist - Hybrid - Greenville, SC

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Transcom is seeking a Bilingual English/Spanish Healthcare Customer Experience Specialist for a hybrid role in Greenville, SC. This full-time position involves supporting customers with diabetes care devices and health insurance inquiries. The role offers competitive pay, monthly incentives, health benefits, and career growth opportunities.

Ansvarsområden

  • Support client's customers by answering questions about obtaining diabetes care devices through various providers.
  • Engage with callers, actively listen, analyze needs, and provide superior service.
  • Navigate multiple applications to research solutions.
  • Multitask in systems while providing step-by-step instructions with focus on accuracy and timeliness.
  • Provide conflict resolution and navigate frustrated customer situations.
  • Work independently with discipline and motivation in a call center environment.
  • Adhere strictly to assigned full-time schedule taking high-volume inbound calls.
  • Work at a desk, wearing an approved wired headset for the duration of a full-time schedule.
  • Communicate information and ideas clearly to others.
  • Exchange accurate information with customers.
  • Multitask applications while talking to customers on the phone.
  • Actively listen to customer needs and demonstrate empathy, solving customer problems.
  • Handle a high frequency of conflict situations and upset customers.

Krav

  • Fluent (verbal and written) in both English and Spanish.
  • At least 18 years or older.
  • High School Diploma, or equivalent.
  • Able to successfully pass a criminal background check.
  • Reasonable driving distance to the Greenville, SC site.
  • Able to work onsite initially, and then move to a hybrid schedule, based on performance.
  • Able to work a full-time work week, with overtime opportunities, as needed.
  • Able to maintain 100% strict adherence to the assigned schedule.
  • Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays).
  • Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule.
  • Strong computer knowledge, including ability to accurately type at least 30 wpm.
  • Excellent English written and verbal communication skills.
  • Courteous and friendly with a high level of professionalism.
  • Willingness to follow procedures and adhere to policies.
  • Able to use hands to handle, control, or feel objects, tools, or controls.
  • Must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shifts.
  • Home office must be a private room with a door and cannot be a shared office space.
  • Monitor cannot face a window, if the office is on a ground floor.
  • Home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.
  • Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used.
  • Hardwired internet connection must meet minimum speed requirements: Download speed 20 Mbps, Upload speed 3 Mbps, Ping less than 100 ms.

Önskade kvalifikationer

  • Previous call center experience, preferred.
  • Experience with or understanding of health insurance in the US, preferred.
  • Experience with diabetes, medical background, exposure to medical terms, preferred.
  • Ability to multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness.
  • Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness.
  • Work independently with discipline and motivation to succeed in a call center environment where you work both onsite and hybrid from the comfort of your home.
  • Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
  • Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-event calls.
  • Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it.
  • Highly adept at working with a high frequency of conflict situations, as well as upset customers.
  • Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.

Förmåner

  • $18.50 per hour, starting pay rate
  • Monthly performance-based incentives, potential
  • Paid Vacation
  • Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
  • Health Benefits for you and your family, including medical, dental, vision
  • 401(k) Investment options with employer match opportunities
  • Employee Assistance Program
  • Ability to develop your skills and grow your career
  • Career advancement
  • Transcom provides the equipment needed for the hybrid position.
  • The computer contains a built-in webcam that is required to be used for training and meetings.
#customer service#healthcare#bilingual#hybrid
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Företag

Transcom

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Medarbetare

Platser

Greenville, United States

Kvalifikation

Yrkeshögskola

Sökande

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