Bilingual English/Spanish - Healthcare Customer Experience Specialist - Hybrid - Greenville, SC

Retail & Consumer Services · Customer Service · Customer Support

In short

Transcom is seeking a Bilingual English/Spanish Healthcare Customer Experience Specialist for a hybrid role in Greenville, SC. This full-time position involves supporting customers with diabetes care devices and health insurance inquiries. The role offers competitive pay, monthly incentives, health benefits, and career growth opportunities.

Responsibilities

Support client's customers by answering questions about obtaining diabetes care devices through various providers.
Engage with callers, actively listen, analyze needs, and provide superior service.
Navigate multiple applications to research solutions.
Multitask in systems while providing step-by-step instructions with focus on accuracy and timeliness.
Provide conflict resolution and navigate frustrated customer situations.
Work independently with discipline and motivation in a call center environment.
Adhere strictly to assigned full-time schedule taking high-volume inbound calls.
Work at a desk, wearing an approved wired headset for the duration of a full-time schedule.
Communicate information and ideas clearly to others.
Exchange accurate information with customers.
Multitask applications while talking to customers on the phone.
Actively listen to customer needs and demonstrate empathy, solving customer problems.
Handle a high frequency of conflict situations and upset customers.

Requirements

Fluent (verbal and written) in both English and Spanish.
At least 18 years or older.
High School Diploma, or equivalent.
Able to successfully pass a criminal background check.
Reasonable driving distance to the Greenville, SC site.
Able to work onsite initially, and then move to a hybrid schedule, based on performance.
Able to work a full-time work week, with overtime opportunities, as needed.
Able to maintain 100% strict adherence to the assigned schedule.
Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays).
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule.
Strong computer knowledge, including ability to accurately type at least 30 wpm.
Excellent English written and verbal communication skills.
Courteous and friendly with a high level of professionalism.
Willingness to follow procedures and adhere to policies.
Able to use hands to handle, control, or feel objects, tools, or controls.
Must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shifts.
Home office must be a private room with a door and cannot be a shared office space.
Monitor cannot face a window, if the office is on a ground floor.
Home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.
Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used.
Hardwired internet connection must meet minimum speed requirements: Download speed 20 Mbps, Upload speed 3 Mbps, Ping less than 100 ms.

Desired Qualifications

Previous call center experience, preferred.
Experience with or understanding of health insurance in the US, preferred.
Experience with diabetes, medical background, exposure to medical terms, preferred.
Ability to multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness.
Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness.
Work independently with discipline and motivation to succeed in a call center environment where you work both onsite and hybrid from the comfort of your home.
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-event calls.
Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it.
Highly adept at working with a high frequency of conflict situations, as well as upset customers.
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.

Benefits

$18.50 per hour, starting pay rate
Monthly performance-based incentives, potential
Paid Vacation
Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
Health Benefits for you and your family, including medical, dental, vision
401(k) Investment options with employer match opportunities
Employee Assistance Program
Ability to develop your skills and grow your career
Career advancement
Transcom provides the equipment needed for the hybrid position.
The computer contains a built-in webcam that is required to be used for training and meetings.

Skills

EnglishSpanishCustomer ServiceData EntryTyping

#customer service#healthcare#bilingual#hybrid

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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