Bilingual Credit and Collections Specialist

Finans, bank och juridik · Bank och investeringar · Kreditanalys · Kundreskontra

I korthet

Sandvik Mining seeks a Bilingual Credit & Collections Specialist to manage customer accounts, monitor credit exposure, and drive collection activities in Mississauga and Sudbury. The role requires fluent English and French communication, strong negotiation skills, and experience in credit, collections, or accounts receivable.

Ansvarsområden

Manage a portfolio of customer accounts from a credit and collections perspective.
Proactively monitor accounts receivable aging and follow up on past-due and delinquent balances.
Communicate with customers in both English and French via phone and email regarding outstanding invoices and payment commitments.
Establish regular collection follow-up schedules and document customer commitments and collection activity.
Investigate and resolve payment discrepancies, short payments, deductions, disputed invoices, and other issues delaying payment.
Partner with Sales, Customer Service, Finance, and other internal teams to resolve customer account issues.
Review customer credit exposure and identify accounts presenting potential credit or collection risks.
Assist with new customer credit reviews and ongoing assessment of existing customer accounts.
Support the establishment and maintenance of customer credit limits and payment terms.
Escalate significant overdue balances, broken payment commitments, or increasing credit exposure as appropriate.
Reconcile customer accounts and assist with identifying unapplied or incorrectly applied payments.
Maintain accurate customer master data, collection notes, credit documentation, and account records.
Provide regular reporting on overdue receivables, collection status, disputes, and higher-risk accounts.
Assist with month-end Accounts Receivable and collection activities.
Perform general administrative and data maintenance responsibilities related to Credit and Accounts Receivable.
Adherence to the Sandvik Environmental, Health & Safety Policy.
Attending health and safety related trainings.
Performing Risk Assessments (“Take Five”) prior to each task.
Identification and reporting of hazards.
Working in a safe manner as reasonably practicable.
Wearing the required PPE assigned for each location.

Krav

Fluent bilingual communication skills in English and French, both written and verbal, are required.
Minimum five (5) years of experience in Credit, Collections, Accounts Receivable, or a related finance role preferred.
Experience managing a portfolio of commercial or business-to-business customer accounts.
Strong collection, negotiation, and problem-solving skills.
Ability to confidently discuss overdue balances and payment expectations while maintaining positive customer relationships.
Strong attention to detail and ability to manage multiple accounts and competing priorities.
Experience investigating account discrepancies and collaborating across departments to resolve issues.
Strong Microsoft Excel skills and experience working with ERP and accounting systems.
Ability to work independently, take ownership of assigned accounts, and follow issues through to resolution.

Önskade kvalifikationer

Post-secondary education in Accounting, Finance, Business Administration, or a related field is considered an asset.

Förmåner

An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits as well as ongoing development and training.
The opportunity to make an impact on our Divisions’ performance.
The opportunity to be part of an ambitious team, in an industry leading business.
The opportunity to reach your full potential.

Färdigheter

Microsoft Excel

#Finance#Collections#Accounts Receivable#Credit

Om Sandvik

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.

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