BBM Escalation Specialist, Amazon Maintenance Operations Center

Tillverkning och produktion · Kvalitet och process · Underhåll och driftsäkerhet

I korthet

The Amazon Maintenance Operations Centre (AMOC) is seeking a Base Building Maintenance Escalation Specialist to join their 24/7 team. This role involves monitoring, vendor dispatch coordination, and managing escalations for Amazon's business units to ensure continuous operations. The ideal candidate will have customer service experience and the ability to work in a shift environment.

Ansvarsområden

Respond to and triage incoming work requests within standard service level agreements (SLAs).
Manage remote works from start to end, including work order/purchase order raising and invoice processing.
Communicate effectively with stakeholders (Reliability Maintenance Engineering, Ops, H&S etc.).
Provide updates on vendor status and coordinate works during an escalation.
Identify and escalate critical issues through appropriate channels.
Monitor, respond to, and manage refrigeration alarm systems.
Manage and prioritize work queues based on urgency and SLA requirements.
Coordinate with local vendors and maintenance teams.
Execute emergency response procedures during critical facility incidents.
Document all actions and maintain accurate case records.
Support continuous improvement initiatives for processes and procedures.

Krav

1+ years of customer service or back-office roles in corporate environments experience.
Speak, write, and read fluently in English.
Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.).
Experience in root-cause problem solving.
Ability to work in a 24/7 shift environment.

Önskade kvalifikationer

Bachelor's degree in Mechanical or Electrical Engineering or a related field.
Experience in planning, scheduling and auditing maintenance activities.
Experience working with CMMS software.

Förmåner

Opportunity to be part of a 24/7/365 centralized function delivering remote maintenance services worldwide.
Inclusive culture that empowers employees.

Färdigheter

Microsoft OfficeExcelWordOutlook

#Facilities#Maintenance#Real Estate

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