BBM Escalation Specialist , Amazon Maintenance Operation Centre, Amazon Maintenance Operations Center

Bygg, teknik och hantverk · Kvalificerade hantverksyrken · Fastighetsunderhåll

I korthet

We are looking for a Base Building Maintenance Escalation Specialist for Amazon Maintenance Operation Centre (AMOC) to provide 24/7 monitoring and response, manage vendor dispatch, and handle escalations. This role involves responding to work requests, managing remote work orders, communicating with stakeholders, and ensuring equipment reliability and operational continuity.

Ansvarsområden

Respond to and triage incoming work requests within standard service level agreements (SLAs).
Manage remote works from start to end, including work order/purchase order raising and invoice processing.
Communicate effectively and efficiently with stakeholders (Reliability Maintenance Engineering, Ops, H&S etc.).
Provide updates on vendor status, and coordinate works during an escalation.
Identify and escalate critical issues through appropriate channels to maintain equipment reliability and minimize operational impact.
Monitor, respond to, and manage refrigeration alarm systems, ensuring timely response to critical alerts.
Manage and prioritize work queues based on urgency and SLA requirements.
Coordinate with local vendors and maintenance teams to ensure timely resolution of facility issues.
Execute emergency response procedures during critical facility incidents.
Document all actions and maintain accurate case records.
Support continuous improvement initiatives for processes and procedures.

Krav

1+ years of customer service or back-office roles in corporate environments experience
Speak, write, and read fluently in English
Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)
Experience in root-cause problem solving
Ability to work in a 24/7 shift environment

Önskade kvalifikationer

Bachelor's degree in Mechanical or Electrical Engineering or a related field
Experience in planning, scheduling and auditing maintenance activities, or experience working with CMMS software

Förmåner

Inclusive culture empowers Amazonians to deliver the best results for our customers.

Färdigheter

Microsoft OfficeExcelWordOutlook

#Facilities#Maintenance#Real Estate

Om Amazon

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