Back Office Customer Service Team Leader
Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång · Logistikhantering · Försäljningsledning
I korthet
Tetra Pak is seeking a Back Office Customer Services Team Leader in Binh Duong, Vietnam, to enhance customer experience through operational and quality excellence. This role involves leading a team, ensuring accurate order fulfillment, and driving continuous improvement in back office processes.
Ansvarsområden
- Secure timely and accurate order fulfilment by managing design master data and packaging material orders.
- Prioritize and allocate back office activities based on workload, business criticality, and customer impact.
- Support the team in complex operational situations and negotiations between stakeholders.
- Ensure compliance with global controls and standardized processes, and support audits.
- Ensure the team's organization, competence, and capacity align with business needs.
- Build development plans, fostering continuous learning, inclusion, and empowerment.
- Provide daily coaching, guidance, and on-the-job training to the team.
- Create an inclusive environment where diverse perspectives are valued.
- Ensure strong alignment between supply chain operations and market strategies.
- Build and maintain a collaborative environment with all departments involved in customer services.
- Act as the local order management process driver for the Shared Service Centre site.
- Drive the implementation of projects to enhance back office operations.
- Lead World Class Manufacturing (WCM) activities within the team for productivity improvements.
- Ensure timely discussion of operational performance topics with relevant teams.
- Drive smooth, accurate, and timely order management processes for a high-quality customer experience.
- Track service levels and lead continuous improvement initiatives using data analytics.
- Liaise with factories and ISC teams, representing the customer's voice and resolving escalations.
Krav
- Around 5 years of operational experience in supply chain, customer service, order fulfilment, or similar fields.
- Relevant experience in team management or coordinating people.
- Proven project management skills.
- Excellent stakeholder management skills.
- Strong English communication skills, both written and verbal.
- University degree.
- A structured way of working.
- A proactive, improvement-oriented mindset.
- A leadership style that promotes inclusion, empowerment, learning, and open communication.
Förmåner
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
- A culture that pioneers a spirit of innovation where industry experts drive visible results.
- An equal opportunity employment experience that values diversity and inclusion.
- Market competitive compensation and benefits with flexible working arrangements.
Färdigheter
Customer ServiceOrder FulfilmentProject ManagementSupply ChainTeam ManagementData AnalyticsStakeholder ManagementEnglish
#Customer Service#Team Leader#Back Office#Supply Chain#Order Fulfilment#Vietnam
Om Tetra Pak
We’re here to make food safe and available. It’s why we provide advanced food production systems, from product creation and recipe testing to processing, filling, packaging, logistics, services and beyond. We support almost every food and beverage category with tailored solutions for category-specific needs. In collaboration with our customers and suppliers, driven by more than 24,000 dedicated employees worldwide, we protect food sustainably every day for hundreds of millions of people in more than 160 countries. Because we’re here to fulfil a purpose: We commit to making food safe and…
Företag
Tetra PakPublicerade jobb
för 9 timmar sedan
Upphör
om 1 vecka
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
Binh Duong, Vietnam
Kvalifikation
Kandidatexamen
Sökande
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