Automated Operations Engineer-RAN

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · DevOps

I korthet

This role is for an Automated Operations Engineer responsible for the 24x7 monitoring of 2G, 3G, 4G, and 5G network alarms. The engineer will identify network issues, raise tickets, and ensure service restoration, requiring at least 2 years of experience in RAN monitoring or telecom operations.

Ansvarsområden

Monitor 2G/3G/4G/5G network alarms using monitoring and OSS tools.
Analyze and prioritize alarms based on severity and customer impact.
Raise accurate incident tickets with the appropriate support or concern team.
Follow up on outages, incidents, and restoration activities until closure.
Escalate critical and repeated issues according to defined procedures.
Maintain clear incident records, timelines, and troubleshooting updates.
Coordinate with field teams, transmission, core, optimization, and other technical teams.
Monitor outage restoration progress and communicate status updates.
Perform shift handovers with complete and accurate information.
Prepare daily, weekly, and monthly reports on alarms, outages, and incidents.
Identify recurring alarms and support root-cause analysis.
Follow SLA, KPI, escalation, and operational governance requirements.
Support continuous improvement and automation of monitoring and reporting activities.

Krav

Minimum 2 years experience in RAN monitoring or telecom operations.
Knowledge of 2G, 3G, 4G, and 5G network technologies.
Understanding of common RAN alarms, outages, cells, sites, and network elements.
Experience with OSS, alarm-monitoring, trouble-ticketing, and reporting tools.
Good incident management and escalation skills.
Strong analytical and troubleshooting abilities.
Good communication and coordination skills.
Willingness to work in a 24x7 rotational shift environment.
Bachelor’s degree or diploma in Telecommunications, Electronics, Communications, Computer Science, or a related field.
Availability for night shifts, weekends, and public holidays as required.
Participation in on-call or emergency support activities when needed.

Önskade kvalifikationer

Knowledge of Python, Power BI, or automation tools is an added advantage.
24x7 operations with rotational shifts.

Förmåner

Opportunity to use skills and imagination to push the boundaries of what's possible.
Opportunity to build solutions never seen before.
Be challenged but not alone; join a team of diverse innovators.
Encouraging a diverse and inclusive organization is core to our values.
Championing diversity in everything we do.
Collaborating with people with different experiences drives innovation.
Encouragement for people from all backgrounds to apply and realize their full potential.
Ericsson is proud to be an Equal Opportunity Employer.

Färdigheter

PythonPower BI

#2G#3G#4G#5G#RAN#Network Monitoring#OSS#Incident Management#Telecommunications#Automation#Noida

Om Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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