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Area Manager, INFC Operations

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Amazon is seeking an Area Manager to lead Quick Commerce Hub operations in Bengaluru, India, focusing on safety, quality, customer experience, and productivity. This role involves end-to-end responsibility for hub operations, including budgets, people development, and third-party logistics (3PL) management. The Area Manager will ensure 3PL partners meet operational SLAs and develop a team of third-party Area Managers and Team Leads.

Ansvarsområden

  • Own end-to-end responsibility for hub operations, including budgets, people development, third-party logistics (3PL) management, and operational performance.
  • Ensure 3PL partner meets defined operational SLAs across inbound, outbound, ICQA, and FC Dock functions.
  • Lead and develop a team of third-party Area Managers and Team Leads.
  • Coach and mentor leaders to achieve performance objectives.
  • Foster positive employee relations and build leadership bench strength within the hub.
  • Plan staffing and work schedules.
  • Lead quality and process improvement initiatives.
  • Drive change programs to ensure the hub meets business targets.
  • Set clear expectations for 3PL partners, track performance, provide feedback, and hold partners accountable for results.
  • Ensure best practices are proactively identified and shared across departments, shifts, and the broader network.
  • Work closely with cross-functional 3PL support teams including HR, Finance, Facilities, Security & Loss Prevention, IT and Operations leadership to secure resources, deliver projects, and support broader operational initiatives.
  • Effectively resolve operational and people-related issues impacting assigned functional areas.

Krav

  • 2+ years of employee and performance management experience.
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.

Önskade kvalifikationer

  • 2+ years of performance metrics, process improvement or lean techniques experience.

Förmåner

  • Inclusive culture empowering Amazonians to deliver the best results for customers.
  • Workplace accommodation and adjustment during the application and hiring process for individuals with disabilities.
#INFC Operations#Quick Commerce Hubs#Dry Grocery#Perishable#3PL Management#People Development#Operational Performance#Process Improvement#Change Management#HR#Finance#Facilities#Security#Loss Prevention#IT#Operations Leadership
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Företag

Amazon

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Bengaluru, India

Kvalifikation

Kandidatexamen

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