Area Manager, INFC Operations
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management
In short
Amazon is seeking an Area Manager to lead Quick Commerce Hub operations in Bengaluru, India, focusing on safety, quality, customer experience, and productivity. This role involves end-to-end responsibility for hub operations, including budgets, people development, and third-party logistics (3PL) management. The Area Manager will ensure 3PL partners meet operational SLAs and develop a team of third-party Area Managers and Team Leads.
Responsibilities
- Own end-to-end responsibility for hub operations, including budgets, people development, third-party logistics (3PL) management, and operational performance.
- Ensure 3PL partner meets defined operational SLAs across inbound, outbound, ICQA, and FC Dock functions.
- Lead and develop a team of third-party Area Managers and Team Leads.
- Coach and mentor leaders to achieve performance objectives.
- Foster positive employee relations and build leadership bench strength within the hub.
- Plan staffing and work schedules.
- Lead quality and process improvement initiatives.
- Drive change programs to ensure the hub meets business targets.
- Set clear expectations for 3PL partners, track performance, provide feedback, and hold partners accountable for results.
- Ensure best practices are proactively identified and shared across departments, shifts, and the broader network.
- Work closely with cross-functional 3PL support teams including HR, Finance, Facilities, Security & Loss Prevention, IT and Operations leadership to secure resources, deliver projects, and support broader operational initiatives.
- Effectively resolve operational and people-related issues impacting assigned functional areas.
Requirements
- 2+ years of employee and performance management experience.
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
Desired Qualifications
- 2+ years of performance metrics, process improvement or lean techniques experience.
Benefits
- Inclusive culture empowering Amazonians to deliver the best results for customers.
- Workplace accommodation and adjustment during the application and hiring process for individuals with disabilities.
#INFC Operations#Quick Commerce Hubs#Dry Grocery#Perishable#3PL Management#People Development#Operational Performance#Process Improvement#Change Management#HR#Finance#Facilities#Security#Loss Prevention#IT#Operations Leadership
Company
Amazon
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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