Analyst (Support & Operations)
Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support
I korthet
As an Analyst in Support & Operations based in Lucknow, India, you will provide L1 remote desktop support to resolve tickets and diagnose hardware/software/network issues. You will adhere to SLAs and quality standards to ensure customer satisfaction and maintain high login efficiency.
Ansvarsområden
- Provide level 1 remote desktop support to resolve tickets and diagnose issues via telephone, email, or chat within agreed SLAs.
- Adhere to quality standards, regulatory requirements, and company policies.
- Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time.
- Maintain high login efficiency (Availability) for customers.
- Update worklogs and follow escalation processes for complex problems.
- Engage in value-adding activities such as Knowledge Base updates and self-development.
#IT Support#Help Desk#Remote Support#Customer Service#L1 Support
Företag
HCLTech
Publicerade jobb
för 3 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Medarbetare
Platser
Lucknow, India
Sökande
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