Analyst (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · IT Support
In short
As an Analyst in Support & Operations based in Lucknow, India, you will provide L1 remote desktop support to resolve tickets and diagnose hardware/software/network issues. You will adhere to SLAs and quality standards to ensure customer satisfaction and maintain high login efficiency.
Responsibilities
- Provide level 1 remote desktop support to resolve tickets and diagnose issues via telephone, email, or chat within agreed SLAs.
- Adhere to quality standards, regulatory requirements, and company policies.
- Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time.
- Maintain high login efficiency (Availability) for customers.
- Update worklogs and follow escalation processes for complex problems.
- Engage in value-adding activities such as Knowledge Base updates and self-development.
#IT Support#Help Desk#Remote Support#Customer Service#L1 Support
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Lucknow, India
Applicants
Be an early applicant