The Job

Analyst (Support & Operations)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support

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I korthet

The Analyst (Support & Operations) role requires two years of experience in the computer field and a working knowledge of standard business applications. The position focuses on providing excellent customer service, resolving incidents effectively, and improving first-call resolution rates.

Ansvarsområden

  • Work effectively as a team member.
  • Analyze and break down incidents using previous experience to reach the root cause.
  • Use initiative to find ways of solving incidents and building knowledge.
  • Listen to a caller explain an incident and determine the probable cause; take the caller through a step-by-step problem determination procedure via the telephone.
  • Analyze and break down the incident using previous experience and knowledge to reach the root cause of the problem.

Krav

  • Two (2) years' experience in the computer field.
  • Working knowledge of WBG's standard business applications.
  • Ability to learn the WBG business and technical environment with the goal of increasing first-call resolution rates.
  • Proficient typing skills (minimum of 40 WPM).
  • Excellent customer service approach to dealing with people at all levels within the WBG.
  • Exceptional ability to diffuse volatile situations when distressed or irate customers call for support.
  • Problem Solving skills.

Önskade kvalifikationer

  • ITSM / ITIL Foundations within 90 days of assignment to the World Bank.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Support#Operations#Analyst#ITSM#ITIL
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Företag

HCLTech

Publicerade jobb

för 5 timmar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Chennai, India

Sökande

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